General conditions

Terms and Conditions

Guidance programs

Article 1.1: Applicability
The general terms and conditions apply to all offers, treatments, agreements, products and (legal) acts between Deep Soul Connections (hereafter always referred to as DSC) and its client(s) and are an inseparable part of that agreement. Every client who enters into a partnership with Deep Soul Connections is supposed to have read and approved these terms and conditions.

Article 1.2.: Agreement
The guidance is provided in accordance with a guidance process agreed in advance with the client. For the guidance consultations, agreements are made about the time, place and duration of each consultation. Because the private practice is held at home, the client is requested to be present no earlier than 10 minutes before the appointment time. If you arrive late, the duration of a session will not be extended. The client pays the amount for the entire scheduled session.

Article 1.3: Cancellation conditions
If the made appointment is prevented, the client must notify this as soon as possible. Canceling appointments (by e-mail or telephone) are free of charge up to 24 hours before the appointment. After that, the costs for the consultation will be charged in full. If the appointment is on a Monday, the 24-hour period starts on the preceding Friday - 8 p.m.

Article 1.4: Rate setting
Before treatment starts, DSC informs the client verbally or in writing which rates (incl. VAT) apply. DSC is entitled to implement price increases after concluding the agreement. The rate change may take place on 1st of January of each calendar year.

Article 1.5: Payment
The client's payment to DSC is made in cash at the end of the session or in advance via a transfer of the agreed amount. If it has been agreed that payment will be made via an invoice, payment must take place within 14 days after receipt of the invoice. All amounts for individuals include VAT.
The rate for self-employed and liberal professions are exclusive of VAT

Article 1.6: Liability/complaints of therapy/coaching procedure
Due to the nature of its services and the client's explicit contribution to awareness and change, Peter Kupers' advice is by its nature result-oriented without guaranteeing that result, just as a doctor cannot guarantee that a certain treatment or medication will work. The client decides for himself whether and how quickly he / she brings about a change and remains responsible for his / her process at all times.

Peter Kupers states that he considers regular medicine to be the basis of health care and states that, as a non-medically trained person, he cannot make diagnoses or question medical treatment. The private sessions and workshops provided by him do not replace medical treatments or medication, psychological or psychiatric counseling. Peter Kupers cannot assume any responsibility for withholding information on this matter.

DSC is not liable, legally or otherwise, for the actions that the client has or has not taken as a result of the consultations. The client takes full responsibility for his / her decisions made after the sessions as well as the consequences thereof. All sessions, face to face or via Zoom or Skype, are at the client's own risk.

Deep Soul Connections excludes any liability with regard to damage, injury or illness arising from or related to the training or coaching. DSC is never liable for damage caused by intent or gross negligence by third parties. If the insurer of Deep Soul Connections for whatever reason does not pay out, the liability of Deep Soul Connections will at all times be limited to a maximum of 2x the rate of 1 consultation. Deep Soul Connections is also not responsible or liable for the consequences of incorrect information resulting from an unknown and / or concealed aspect of health.

All agreements between the client and DSC are exclusively governed by Belgian law. Disputes arising from the legal relationship are exclusively submitted to the Belgian court for assessment.

In the event of late payment, a fixed reminder fee of € 50 will be charged and the statutory interest rate - of 2.75% for private individuals and 8% for an entrepreneur - will be charged on a monthly basis. For a private individual, this legal interest rate will start from the first notice of default, for an entrepreneur the legal interest rate will start automatically from the due date of the invoice.

In the event of default, the client resp. the client owes all judicial and extrajudicial costs involved in collection.

Article 1.7: Force majeure
Deep Soul Connections has the right to suspend the agreed consultations if it is temporarily prevented from fulfilling its obligations. This includes circumstances beyond his control or of which he was or could not have been aware of when concluding the agreement, such as illness. If fulfillment becomes permanently impossible, the agreement can be dissolved for that part that has not yet been fulfilled. In that case neither party has the right to compensation for the damage suffered as a result of the dissolution. All agreements between the client and DSC are exclusively governed by Belgian law. Disputes arising from the legal relationship are exclusively submitted to the Belgian court for assessment.

Article 1.8: Confidentiality and confidentiality
For proper guidance, it is necessary that I, as your treating therapist/coach, submit a file. Your file contains notes about your mental health status and information about the treatments and actions performed.

I do my best to ensure your privacy. Among other things, this means that I:
• Ensure that unauthorized persons do not have access to your data. All client data is digitally stored encrypted (security key with AES). An encrypted backup is also provided, as well as a certified Symantec Antivirus program.
• As your treating therapist, I am the only person who has access to the data in your file.
• Have a legal confidentiality obligation (professional secrecy).
• Can use the data from your file to inform other healthcare providers; for example, when counseling is completed or when referring to another practitioner. This only happens with your explicit permission.

As a therapist and coach, I also save your email address and telephone number to provide general or specified information in favor of your recovery. In addition, the email address and telephone number can be used to pass on relevant information to you via social media channels and to give you the opportunity to contact me for help.

Article 1.9: Intellectual Property
Without explicit written permission from DSC, the client is not entitled to disclose, exploit or in any way reproduce data from and / or parts and / or extracts of the training material provided.
The intellectual property of the training material belongs entirely to DSC.


General Conditions

Trainings and Workshops
Article 2.1: APPLICABILITY
These general terms and conditions apply to all quotations, agreements, training, products and (legal) acts between Deep Soul Connections (hereafter referred to as DSC) and its client / participants and are an inseparable part of that agreement.

Every participant and client who enters into a partnership with Deep Soul Connections is supposed to have read and approved these terms and conditions.

Belgian law applies to the agreement and the relationship with the participant. Disputes arising from the legal relationship are exclusively submitted to the Belgian court for assessment.

Article 2.2: PAYMENT
Completion of the participation form by the participant leads to the obligation to pay, regardless of how the participant ends or completes the training.

Payments are made via PayPal, via bank transfer or via the online payment system on this website (powered by Stripe).

The payment covers the actual training and manual. Accommodation, food, drinks and other catering costs are to be paid extra, unless stated otherwise.

Participants can indicate that they wish to pay in instalments. The participant undertakes to ensure the continuity of payments according to the agreed period.

In the case of late payment, participants are obliged to reimburse reasonably incurred judicial and extrajudicial collection costs to DSC.

DSC has the right to exclude the participant from the training if the participation fee is not paid.

DSC has the right, with a clear statement of reasons, to refuse participation of the participant. DSC will then refund the participation costs paid by the participant for the training days not enjoyed within 14 days.

Article 2.3: START / DELAY
A minimum number of participants is required for each training. With an insufficient number of participants, we will announce this as soon as possible. Everyone who has signed up, will be notified and we will do our best to plan the new dates.

Already made payments are not refunded, but used for the same training on a different date. In case of total cancellation of the training, the amount paid minus the administration costs will be refunded within 14 days.

Article 2.4: CANCELLATION
If you are delayed or unable to participate, please let us know as soon as possible via info@peterkupers.be. Because registrations are binding, you have to pay the full amount. However, you will have the opportunity to participate in our next training without any extra costs or you can receive a gift voucher for another training from DSC.

If the participant is unable to participate in the entire training, replacement by another person is possible, provided that this person is notified to DSC at least 7 days before the start of the training and meets the admission requirements.

Article 2.5: UNEXPECTED CIRCUMSTANCES
DSC has the right to change the start time, date or location of a training.
If, due to unforeseen circumstances, we are unable to complete the training, the training will be postponed to another time so that you receive a full-quality training. In such cases, there are no refunds, but you may be offered an additional module of the training.

Article 2.6: OWN RISK
Every participant is responsible for his or her own well-being. That is why they participate in the workshop, training or masterclass at their own risk. The lessons are not a substitute for any medical treatment. If any doubt, consult a doctor first.

Article 2.7: RECORDINGS
DSC receives permission from the participant to make pictures, film, sound recordings and other types of production material that is exclusively related to the training itself.
DSC has permission to use the material obtained for online training, promotion and website publications.

Article 2.8: CONFIDENTIALITY AND CONFIDENTIALITY
Information provided by the participant is treated confidentially by DSC, its staff and persons working for DSC. DSC conforms to the applicable privacy legislation. The client decides for himself what he / she communicates to third parties.

Article 2.9: COPYRIGHT
Without explicit written permission from DSC, the participant is not entitled to disclose, exploit or in any way reproduce data from and / or parts and / or extracts of the training material provided.

The intellectual property of the training material belongs entirely to DSC. We will take legal steps to prevent copyright infringement.

Article 2.10: ONLINE PRODUCTS
All purchases are binding and are not reimbursed. All content can be viewed, listened to or downloaded from the website. If there is a problem, feel free to contact us.

Products may not be copied, sold or placed on an online platform without the written permission of Deep Soul Connections.

Full payment must be received before you can access the online product. Payment is super fast via PAYPAL, if you want another option, please contact us.

Terms and Conditions

Travel and booking conditions
1. Realization of the travel agreement
2. The payment
3. The travel sum
4. Travel documents and travel documents
5. Change or cancellation by the participant
6. Change or cancellation by Deep Soul Connections
7. Liability of Deep Soul Connections
8. 24-hour emergency service
9. Quality assurance

Article 3.1: Conclusion of the travel agreement
Does this trip meet your wishes? Then register via our website, by email, by telephone or by post. You will receive a confirmation email from us within 3 working days asking you to complete the booking form, in which we ask you to enter relevant personal details. With the signing of the booking form, the booking is definitive and binding (if sufficient participants - see point 3.3).

After booking, the trip can only be canceled in accordance with the cancellation conditions stated in Article 3.5. After receiving the booking form, an order form/invoice will be sent in two copies, one of which you will send back to us within two weeks (see further art. 3.2) . To avoid misunderstandings, read the detailed travel description and our booking and cancellation conditions carefully in advance.

Only for the India retreat: if you only book, you pay € 15 in booking costs. If you book with two people, you pay € 25 per booking and for three or more people the booking costs are € 30 per booking.

As soon as the minimum number of participants of six has been achieved, we guarantee that the trip will take place. If this minimum number is not achieved, we will inform you no later than 21 days before departure. In that case, the monies already paid will be fully reimbursed.

The participant is obliged to disclose all personal, health and medical data relevant to the execution of the trip to Deep Soul Connections when booking. Physical and / or psychological complaints that arise after booking the trip must be passed on to Deep Soul Connections immediately. Deep Soul Connections treats this information confidentially (see privacy statement). Information about passport and travel insurance must be sent (by email or by post) to Deep Soul Connections no later than 4 weeks before the date of departure. Failure, incomplete or incorrect provision of this data may result in exclusion from (further) participation. All possible costs arising from this will then be borne by the participant.

Deep Soul Connections reserves the right to exclude participants from whom, in her opinion, the mental or physical condition jeopardizes the success of the trip.

Article 3.2: The payment

1. Only applicable to the India retreat: 
Payment of the booking takes place in 3 instalments:
1st advance: € 300, - pp. This advance must be credited within 14 days after signing and sending the order form / invoice to account number IBAN BE88 0689 0167 4641 (BIC: GKCCBEBB) in the name of Deep Soul Connections in Kinrooi-Belgium, stating reference number, last name, first name and country.

For the second advance an invoice will be sent as soon as the minimum required number of registrations has been reached (i.e. 6) and the journey is definitely continuing. At that time the flight ticket (s) are booked and paid: approximately € 650 per person. This is only in case you book including the international flight. This deposit must then be transferred immediately to account number IBAN BE88 0689 0167 in the name of Deep Soul Connections in Kinrooi, stating reference number, last name, first name and country.

The remaining travel sum (North India: € 1595 in the case of early booking discount and - € 1695 in the case of full price) must be credited to the same account of Deep Soul Connections with the same reference number no later than 30 days before the date of departure.

Only applicable to the Portugal retreat:
Payment of the booking takes place in 2 instalments: 1st advance: € 250, - pp. This advance must be credited to account number IBAN BE88 0689 0167 4641 (BIC: GKCCBEBB) in the name of Deep within 14 days after signing and sending Soul Connections in Kinrooi, Belgium with reference number, last name, first name and country.
For the second advance an invoice will be sent as soon as the minimum required number of registrations has been reached (ie 6) and the journey is definitely continuing. This deposit must then be transferred immediately to account number IBAN BE88 0689 0167 in the name of Deep Soul Connections in Kinrooi, stating reference number, last name, first name and country.

The remaining travel sum (€ 650, in case of early booking discount and - € 700, - in case of full price) must be credited to the same account of Deep Soul Connections with the same reference number no later than 30 days before the date of departure.

2. Only for the India retreat: At least seven days before departure you will receive the definitive flight details, the flight ticket (almost all companies work with e-tickets), the list of participants and, if applicable, the most up-to-date travel information.

3. If the participant books a trip within 4 weeks of the date of departure, the full amount of the invoice must be paid immediately.

4. In the event of late payment, the participant will be in default. After this has been indicated in writing by Deep Soul Connections, the participant still has the option to pay the amount due within 7 days. If payment is still not made, the travel agreement will be deemed to have been canceled from the day of default. Deep Soul Connections has the right to charge the cancellation costs due. See cancellation conditions article 5.

Article 3.3: The travel sum
1. The on www.deepsoulconnections.com published travel sum applies per person.

2. The amount of the published travel sum is based on hotel and transport prices, charges,fuel surcharges, taxes and exchange rates as known at the time of publication on the website. On the website and in the extensive travel route it is specified what is and what is not included in thetravel sum.

3. Deep Soul Connections reserves the right to, with regard to those already entered intotravel contract, up to 20 days before the day of departure, to increase the travel sum due toprice increases in local hotel or transport prices, levies, taxes and exchange rates.Deep Soul Connections will indicate how the increase has been calculated. Although the chance is small, travel routes may also be subject to change during the year due to force majeure. Atmajor changes after booking you will always be personally informed. So the 10% increaseexceeds the total price, the participant can cancel the contract without compensation. In this case, theparticipant is entitled to an immediate refund of all the amounts he has paid to the organizer.

4. Single room supplement: if you are traveling alone, you do not have to pay a single room supplement. Wethen assume that you share a room (with twin beds) with a co-participant of the samesex.
If you prefer to have your own room, you can book an extra single room.
If you are traveling with two people, you share a room together. If you are traveling with three, we will do itutmost to accommodate you in one twin room with an extra bed. When making thebooking you can specify what room layout you want.

Article 3.4: Travel documents / travel documents
1. The participant is responsible for being in possession of a valid ticket at departure and during the trip(international) passport, required visa in case of the India retreat (click here for information about how to arrange the visa) and proof of vaccinations and vaccinations (if officially required). In the case of the Indian retreat The participant is personally responsible for obtaining medical information from a vaccination agency, Tropical Institute / Institute of Tropical Medicine or general practitioner. (For more information click here.) And also to check in good time before departure whether previously obtained information has not changed in the meantime. The participant must then ensure that the necessary vaccinations and profilaxes have been obtained on time prior to the trip.

2. The participant is obliged to take out valid travel and accident insurance and to provide proof of thisto wear. The obligation of Deep Soul Connections to provide assistance and assistance to a distressed participantgranting is severely impeded if it is not possible to fall back on the help of atravel insurance included SOS emergency center. The participant is therefore required to have full coverage providing travel insurance. If it appears that a participant has no travel insuranceconcluded, Deep Soul Connections excludes this person from participating in the trip. At least coveredmust be: medical costs, accidents and extraordinary costs (in particular rescue costs, repatriation costs). Whether a participant wants to insure the luggage is at their own discretion.

3. The participant will receive his / her travel documents / travel documents at least 14 days before the date of departure.

4. If travel documents have not been received by the participant in time, the participant must arrive no later than 10 days before contact Deep Soul Connections on departure.

5. Deep Soul Connections is not liable in the event that the participant cannot participate in the trip, or parts thereofparticipate due to shortcomings in his travel documents. The resulting damage, both for theparticipant as for Deep Soul Connections, is for the account of the participant.

6. Deep Soul Connections is not liable for loss, damage or loss of luggage,travel documents and travel documents.

Article 3.5: Change or termination by the participant
1. The participant can request to change the travel agreement up to 2 months before departure. Deep Soul Connections will try to make this change. For each request for change, € 40 perbooking will be charged regardless of whether the change is made. If the change is effectedthis amount is increased by all costs arising from the change.Pay attention! When changing airline tickets, the terms and conditions of the relevant airline apply (only applicable for the India retreat).

2. Cancellation of the travel agreement by the participant must be done in writing or by e-mail. The date of arrival e-mail or postmark counts as cancellation date.

3. If the participant cancels the contract due to a circumstance attributable to him, he will reimburse thedamage that Deep Soul Connections suffers as a result of the cancellation. The compensation can be fixedare determined in the special conditions and will not exceed the price of the travel sum once.The compensation for severance by the participant was as follows by Deep Soul Connectionsfixed amount:

a. Up to 56 days before departure: 20% of the travel sum,

b. 56th to 28th day before departure: 50% of the travel sum

c. 28th to 14th day before departure: 75% of the travel sum

d. Within 14 days before departure: 100% of the travel sum

4. For cancellation of the flight ticket (s) the cancellation conditions of the relevant applyairline company (s). In many cases the cancellation costs are 100% (only applicable for the India retreat).

Article 3.6: Change or cancellation by Deep Soul Connections
1. The law speaks of 'expectations that the participant could reasonably have under the agreement to have'.
Whoever chooses countries with an adventurous character, also opts for certain risks in a certain sense. Byother customs, habits and a different mentality of people in distant countries things sometimes goother than what the participant expects. Bad weather conditions or conditions of roads can be before orduring the journey lead to adjustment of the journey. This can be, for example: adjustment in the travel route, different type of transportation or hotel. The adaptation of the trip and reasons for it will be updated as soon as possible participant. Deep Soul Connections tries to achieve the intention of the journey as much as possible and to minimize the adverse consequences for the participant. The extra costs incurred are for the account of the participant.

2. In the event of force majeure such as: terror and bomb attacks, political unrest, natural disasters, extremeweather conditions, strikes or non-compliance with agreements by airlinesDeep Soul Connections has the right to cancel or change the travel agreement (as in point 3.1 called). The costs incurred during the journey are at the expense of the participant.
The participant is not entitled to compensation from Deep Soul Connections for the aforementioned reasons.
The damage as a result of non-compliance with agreements by the airline will be chargedlaid to that airline.

3. Deep Soul Connections is not a member of the Travel Guarantee Fund in Belgium. Deep Soul Connections is on thelevel of travel advice issued by the Ministry of Foreign Affairs. And combines this withown information from the country, from agencies and from people who live locally. Sowe can generally paint a clear picture about what is possible and what is not. With a negative travel advice Deep Soul Connections consults with the participant and it is up to the participant himself to choose. At the occurrence of a negative travel advice during the journey applies point 2 of this article.

Article 3.7: Liability of Deep Soul Connections
1. Deep Soul Connections is not liable for damage or costs incurred by the participantare the result of:

a. shortcomings in the implementation of the travel agreement based on circumstances that can be attributed to count the participant, including the participant's health condition;

b. loss or theft of the participant's possessions in / from rented means of transport, hotel rooms etc .;

c. circumstances that are not due to Deep Soul Connections or under the law or in thesocietal standards cannot reasonably be assumed by Deep Soul Connectionsimputed.

2. In the event that the travel company is rightly held liable for suffered by the participant damage for loss of travel pleasure, or for damage suffered by the participant in the exercise of his profession orcompany, the reimbursement never exceeds the travel sum once.

3. The possible compensation to be claimed for all forms of physical injury, other than by the travel insurance that the participant has covered is a maximum of once the travel sum.

4. The liability of Deep Soul Connections is excluded for all cases where the mandatory travel,offer health insurance and possibly cancellation insurance coverage.

Article 3.8: 24-hour emergency service
In the event of an emergency, those at home can call a Deep Soul Connections employee during office hours. Outside our opening times you can only call the Deep Soul Connections emergency number (+32 497.81.54.18) in case of an emergency that you can find here. Please note that due to the adventurous nature of some of the retreats it is not always possible to contact the group within 24 hours.

Article 3.9: Quality assurance
We strive to keep the quality of our retreats as high as possible. That is why we ask everyone to complete a survey form after the retreat. We use the information that you provide us with this to improve our retreats and service. If you have a complaint during the retreat, you must report this to us as soon as possible. If your complaint has not been satisfactorily resolved during the retreat, submit your complaint after your return. Do this in writing or by e-mail (info@deepsoulconnections.com) within one month after returning home.


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